Shop with confidence. If needed, you have a return period according to the conditions below.
Return Period
You have 14 days after receipt to request a return.
The jewelry must be returned:
- in its original condition
- unused
- with its original packaging
This allows for resale in good condition.
How to make a return?
- Contact us via the Contact page or by email.
- We will provide you with the return procedure.
- Ship the package according to the instructions received.
- After receipt and verification, the refund will be processed.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Initial shipping costs are not refunded, except in special cases provided by law or error on our part.
When will I be refunded?
Once the return is received and checked, the refund will be processed via the original payment method as soon as possible.
Bank processing times may vary depending on the institution.
Non-returnable products
Personalized jewelry made to your specifications (e.g., letter) cannot be returned or refunded, except in case of non-conformity.
Defective or damaged products
Contact us within 48 hours of receipt with a photo of the product concerned.
Depending on the situation, we may offer:
- replacement
- refund
- suitable solution
