What material are Maeyra hand chains made of?
Maeyra hand chains are made of stainless steel.
This material is durable, water-resistant, and does not tarnish over time.
It is also generally well tolerated by sensitive skin.
Can I keep my hand chain in water?
Maeyra hand chains are made of water-resistant stainless steel.
You can wear them daily, including when washing your hands or taking a shower.
To preserve their shine as long as possible, we recommend avoiding prolonged contact with seawater, chlorine, or chemicals.
Are hand chains suitable for sensitive skin?
Maeyra hand chains are made of stainless steel, a material generally well tolerated by sensitive skin.
They are designed to be worn comfortably every day.
Are hand chains adjustable?
Maeyra hand chains are adjustable thanks to an extension chain.
They easily adapt to most wrists for comfortable wear.
How do you wear a hand chain?
The hand chain is worn like a bracelet connected to a ring.
The chain passes over the back of the hand and connects the wrist to the finger.
The ring is open and adjustable, making it easy to adapt to finger size.
Where are Maeyra hand chains made?
Maeyra hand chains are made of stainless steel by specialized partners, then carefully selected in Marseille before being shipped from France
How do I care for my hand chain?
To preserve the shine of your hand chain:
- avoid prolonged contact with chlorine, seawater, or chemicals
• clean your jewelry with a soft cloth
Maeyra hand chains are designed to be worn daily.
We also recommend removing your jewelry before sleeping to avoid any risk of snagging or deformation.
Which payment methods do you accept?
We accept the following payment methods:
- Credit or debit card (Visa, Mastercard)
• PayPal
• Klarna
• Bancontact
• SEPA bank transfer
All payments are secure.
Do the prices include VAT?
Yes. All prices displayed on our site include applicable VAT.
For orders shipped to the United Kingdom, VAT is also collected at the time of order to avoid additional fees upon delivery.
What are the shipping methods and delivery times?
Orders are shipped from France within 6 to 12 hours after payment validation.
France, Belgium, and Spain:
Shipping with Mondial Relay
- delivery to a service point
• home delivery
United Kingdom:
Shipping with La Poste
• tracked home delivery
Average delivery times:
- France: 2 to 4 business days
• Belgium: 3 to 5 business days
• Spain: 3 to 5 business days
• United Kingdom: 5 to 7 business days
What are the shipping costs?
Shipping costs are calculated at checkout.
- From €3 for France, Belgium, and Spain
• From €6 for the United Kingdom
Shipping is free on orders over €40.
When will my order be shipped?
Orders are prepared and shipped within 6 to 12 hours after payment validation.
Once your order has been shipped, you will receive an email containing your tracking number.
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number.
You can track your package:
- via the carrier's tracking link
• via the Order Tracking page available on our site.
What should I do if I haven't received my order?
If your order has not arrived within the indicated timeframe, we invite you to:
- check your parcel tracking
- check with your service point or your neighbors
If the package still cannot be found, contact our customer service so that we can open an inquiry with the carrier.
If the package is declared lost by the carrier, a new shipment of the jewelry will be made.
Where are Maeyra hand chains made?
Maeyra hand chains are made of stainless steel by specialized partners, then carefully selected in Marseille before being shipped from France
How do I care for my hand chain?
To preserve the shine of your hand chain:
- avoid prolonged contact with chlorine, salt water, or chemicals
• clean your jewelry with a soft cloth
Maeyra hand chains are designed to be worn every day.
We also recommend removing your jewelry before sleeping to avoid any risk of snagging or deformation.
Can I return a piece of jewelry if I change my mind?
Yes. You have 14 days after receipt to request a return.
The jewelry must be returned in its original condition and in its original packaging, so that it can be resold.
Who pays for return shipping?
The return shipping costs are the customer's responsibility.
They will be deducted from the refund amount.
The original shipping costs are not refundable.
If the returned product shows signs of use or damage, the refund may be refused.
Can personalized jewelry be returned?
Since personalized jewelry is made according to your choice (letter), it cannot be returned or refunded.
However, if your jewelry has a defect, please contact our customer service.
What should I do if my jewelry arrives damaged or defective?
If your jewelry arrives damaged or has a defect, contact our customer service within 48 hours of receiving your order.
Please include a photo of the product in question.
Depending on the case, we can offer you a replacement of the jewelry or a refund.
Can Maeyra hand chains be given as gifts?
Yes. Each hand chain is delivered in a jewelry pouch accompanied by a Maeyra card, ready to be gifted.
The invoice is not included in the package and is sent only by email.
What should I do if a style is out of stock?
Some styles may be temporarily out of stock due to demand.
We invite you to check back on the product page later or to contact us to inquire about the availability of the style.
How do I contact customer service?
For any questions, you can contact our customer service:
- via the Contact page on the site
• by email at hi@maeyra.com
We typically respond within 6 to 12 hours.
